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Refund Policy

Last updated: October 7, 2026

At Key Plugs (PCP COLLECTION LLC), we want you to be able to use what you buy. Because our products are digital assets delivered instantly, all sales are final except in the specific situations below.

01

When You Can Get a Refund

We will issue a full refund if:

  1. You did not receive access. You completed your purchase but did not receive the files, or your access did not work, and we were unable to deliver them to you.
  2. You cannot install the Presets. After contacting our support team for installation help, you are still unable to install or use the Presets on a supported version of CapCut.
02

When Refunds Do Not Apply

Refunds are not available for:

  • A change of mind after you have received and downloaded the files.
  • Not achieving specific results, such as views, followers, or growth.
  • An installation issue where you did not first contact our support team.
  • Buying the wrong pack when the product you ordered was delivered as described.
03

How to Request a Refund

Email support@keyplugs.com within 30 days of your purchase and include:

  • The email address used at checkout,
  • Your order details, and
  • A short description of the problem (for installation issues, please confirm you contacted support first).

We review every request and respond within a few business days. Approved refunds are returned to your original payment method.

04

Contact

support@keyplugs.com

Questions about this policy?Email our support team.

support@keyplugs.com